Frequently asked questions

Yes. Every diamond we sell is IGI certified, and diamonds of 0.50ct or more come with an independent certificate verifying their authenticity, quality and grading. What is IGI?

Yes. Lab grown diamonds have the same optical, chemical, thermal and physical properties as mined diamonds. Only their origin is different. Most of our collection uses lab grown diamonds. All about lab grown diamonds

Yes. Every piece is genuine solid gold, and its purity can be tested and verified at any time.

Yes. We can tailor pieces to your design preferences and size.

Absolutely. Email your design to [email protected] and our team will assess it and send you a quote and an estimated timeframe.

Standard designs that are not in stock take 4-5 weeks from your confirmed order. Fully custom designs depend on complexity (usually 5-6 weeks), and we give you a personal estimate once we have reviewed your design. Need it sooner? Browse our ready-to-ship pieces.

Full payment is required before an order is processed unless agreed in writing. Fully custom pieces need a deposit of at least 50% when you confirm your order, and custom pieces cannot be cancelled once production has begun. If you choose delivery, the balance must be paid in full before dispatch. Layby and payment plans are available by arrangement. We accept Visa, Mastercard, American Express, PayPal and other secure methods. Prices are in AUD and include GST.

Yes, unless the item is out of stock, made to order or custom made. Book a viewing and we will have it ready for you.

Yes. Every sale comes with a tax invoice you can use for insurance, valuation or warranty purposes. Arora Diamonds is registered with ASIC, ABN 26 688 222 906.

Yes. We deliver Australia-wide with carriers such as Australia Post. Every shipment is fully insured and safely packaged, you will receive tracking once it is dispatched, and a signature is required on delivery. In-stock items arrive in 5-10 business days. Shipping & delivery

Orders must be collected or delivered within 30 days of us letting you know they are ready. After that the order may be cancelled and a 25% restocking fee applied.

Returns are accepted within 14 days of delivery for non-customised items with a proven workmanship issue, a fault, or a confirmed difference in material or stone quality or authenticity from the sale description. Items must be unused, unworn and in their original packaging with all certificates, and left with us for at least 2 weeks for inspection. Approved refunds are processed within 15 business days, less any shipping or restocking fees.

Custom and engraved jewellery cannot be returned unless it is defective.

Exchanges are available within 2 weeks of purchase for an item of the same or greater value, in the same or a similar category. Custom orders cannot be exchanged unless faulty.

The easiest way is to borrow a ring she wears on her ring finger and bring it to your appointment, or book a call and we will help you work it out. If you are not sure when you order, choose “Not sure” and we will confirm the size with you before your ring is made.

Australian letter sizes (H to Z). If you have a US or UK size, we can convert it for you.

Yes. Every made-to-order piece is made in the size you need. Ask us about resizing for ready-to-ship rings, as options depend on the design.

All our jewellery carries a 5-year warranty covering workmanship and the authenticity of the materials and stones. It does not cover normal wear and tear, misuse, accidental damage or alterations by third parties. Our Guarantee

Clean your pieces with mild soap and warm water, avoid harsh chemicals, and store each piece separately in a soft pouch or box so they do not scratch one another.

We recommend one so we can give you a personal, unhurried experience. Book online, email us, or reach us on WhatsApp or by phone on 0421 165 095.

Monday to Friday 10am-6pm, Saturday 11am-3pm, and Sunday by appointment.